Returns & Exchanges
At Rael, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the returns process and secure it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location; ensure all original tags are attached and the garment is in its original condition.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing